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Re: Call to Arms for the dreaded U052 Wrong Printhead Error

October 13, 2017, 9:41 pm
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Welcome to the forum. It has been a few years since I last posted. My canon printer makes for a great anchor.... I wish I could say that it surprises me to see the steady trickle of frustrated Canon printer owners coming to this forum. The fact that there are 1366 posts here should be a clue: Canon has the market in their pocket. They sell products that manage to function as advertised for a year or so then it shuts itself down. In desperation owners think that all of the previous complaints will have resulted in better customer service. Sorry folks. Canon got you too.
The Epson that replaced my anchor continues to give me stellar service.
The only advice that I and those who have hit the U052 wall can give you is this:
Don't waste your time or money listening to techs who will tell you anything except the truth. Send your printer to the local recycling center and replace it with an UP or Epson.
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Re: Call to Arms for the dreaded U052 Wrong Printhead Error

October 13, 2017, 9:43 pm
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replace with an HP... Sorry for the typo
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Failed to acquire information on the diver and software. Check the network connection and try again

October 14, 2017, 3:03 am
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I rebuilt my computer so i had to download and reinstall the latest software for my PIXMA MX475. Never had a problem until now but this time the software unzipped then I received a pop up message telling me "Failed to acquire information on the diver and software. Check the network connection and try again." I tried many times and the same result. I searched the internet and found many reports of this error, a few had solutions that did not work for me but most never came to a conclusion. I found my problem, it was because i had the WIndows update and BITS services stopped. I restarted them both and problem was ***Resolved***. I suspect this applies to more than just my MX475.

 

 

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Re: Installing Ink Cartridges on MX492( I have the correct cartridges!)

October 14, 2017, 10:37 am
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Yes I saw the You Tube Video as previously stated.  Did not help.  Looking at the picture prior to inserting the cartridges the plastic pockets with sides(?) that it slides into is NOT present on my printer.  It is empty!  Where are they?  Since i have had the printer only for several months I was using the ink that was present initialy.  It ran out two days ago and I purchased new ink cartridges.

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MP830 not working

October 14, 2017, 1:05 pm
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I have a Canoon MP830 that has been great til recently.  I cannot print from a computer or make a copy.  It sounds like it is going through the motions and prints out a blank page.  I did go  through the print head cleaning and it printed out the test page.  I have not messages and wonder what is the next step

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Re: Pixma MX922 test page good but will not print documents in black ink

October 14, 2017, 5:02 pm
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did you find a solution for this?? I am having this same problem
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Canon LiDE 220 will not scan the WHOLE page

October 14, 2017, 8:49 pm
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i have a test sheet drawing of pencils, blue and black ink.  all scanning functions will only scan 2 of 8 ink drawings and cuts them up inot two seperate files.  what happened to just scanning the whole page?  i feel there are too many features clogging up my simple process.

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Scanning problem with PIXMA MP800

October 14, 2017, 11:24 pm
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My MP800 is connected to an i7 desktop PC running Windows 10 version 1607.  The scanner is controlled by MP Navigator 2.0.  Recently (possibly since the update to v1607, but I'm not certain) the scanner frequently hangs at the end of the Nth successive scan.  'N' started out at 6 or more (while scanning multiple slides) but has now come down to 2 and once, today, just 1.  The only cure is to use Task Manager to shut MP Navigator down (when hung the normal shut down is unavailable) and then try again.

 

This has become absurd.  Today, I had to try five times before I succeeded in scanning a two-page document.  Has anyone else had this problem, or one like it?  Any suggestions? 

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Re: Installing Ink Cartridges on MX492( I have the correct cartridges!)

October 15, 2017, 6:32 am
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Thanks for the quick response!  Yes I am stupid.  Gotta turn the printer on before installing cartridges.  That really works great!  Not telling my wife or she will have me tested for Alzheimers.  LOL!

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Printing from the computer not printing text

October 15, 2017, 11:09 am
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Hi Everyone,

 

I didn't see anything that looked like my topic - so if I missed it, could someone please direct me to the right discussion?

 

I don't think anything weird happened - the only thing I do is unplug the laptop from the printer when I take the puter with me. All of a sudden, I cannot print text from the computer. It will copy from the glass just fine. I used a grid on a doc and now only the grid is printing, along with highlights, but no text. Last week, I had no problem printing the grid and the text in another word doc.

 

Help, please?

 

FrankieGirl

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Re: Printing from the computer not printing text

October 15, 2017, 11:28 am
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Hi FrankieGirl,

Welcome to the Canon Forum!  So that the Community can help you better, we will need to know what  model printer you are using.  Any other details you'd like to give will only help the Community better understand your issue.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email. 

 

Thank you!

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Re: Printing from the computer not printing text

October 15, 2017, 11:30 am
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Re: Error Code 5 156 69

October 15, 2017, 1:00 pm
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Thanks Fodder 5.Your post was the only post that helped me!! But I didn't install anything. I simply went to "Control Panel"-"Devices and printers" and double clicked the canon printer. And as you say through this way IT SCANNED!! So thanks a lot as I wasted some time on this.

 
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PIXMA ip8720 banding on b&w prints

October 15, 2017, 6:42 pm
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Horizontal banding lines on 13x19 and 8.5x11, most noticeable in black of b&w prints.
Canon Premium Matte paper and 3rd party pigment inks from 4inkjets.
Printer settings in PSE 15 are; grayscale, plain paper,high quality,printer managed color.
No problem in nozzel print-outs - no white lines.
Print head alignment sheet shows 7 columns of 18 blocks ea. of blue and black shades - 10 blue and 8 black running consecutively from top to bottom. On the 6th and 7th columns, the black blocks 4 spaces up from the bottom are missing.
Printer is primarily using the PGI 250XL Black cartridge pigment ink that I understand is used mostly for black text when the setting is at "plain paper ". The prints are absolutely free of ANY color casts (green,magenta,cyan) that I get at the supposed "correct" setting for this paper which would be "matte". The prints are rather harsh and contrasty which I like for the subject matter (street documentary) that I an presently printing.
The printer was purchased from B&H 6/26/17 Serial #ADGF2 [MOD NOTE: Serial number removed per FORUM GUIDELINES]
Have done several nozzel checks/cleanings and a few print head alignments both automatic and manual.
I don't really know how to interpret the head alignment print-out described above. But I'm wondering if the two missing blocks of black could result in the banding problem.

 

Thanks, Russ Marshall

 

ip8720 print head align.jpg

 

 

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Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

October 16, 2017, 9:58 am
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Well done, Ramona! Your instructions still work in 2017!

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Re:pixma ts9120

October 16, 2017, 1:11 pm
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are the starter cartridges for this printer filled as much as the regular ones?

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MG5450 printing shadows

October 16, 2017, 2:01 pm
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Hi. My MG5450 has started printing images slightly offset for example if there is an A, you see another Aalmost on top of the original,but not quite.  

 

This is only does it on the large Black cartridge - all the rest work fine. When you print a test page the offset appears on exactly the same places where the large black cartridge prints but not everywhere. 

 

Any ideas?

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Re: MG5450 printing shadows

October 16, 2017, 2:11 pm
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Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click http://global.canon/en.html and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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Re: Canon MX920 is always offline

October 17, 2017, 3:45 am
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I can't believe the long list of things to do to fix my problem. I have always bought Canon products but will definitely choose something else next time.  This is the worst printer I have ever owned. I have followed these instruction when the printer was

new and it works well for a short time and then for no reason will stop working over and over.  It is so disappointing.

Not happy

 

 

 

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Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

October 17, 2017, 5:45 am
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Almost the same story but with some tweaks - MG5765 stopped switching on one day. After i switched the cable off for some time as it was recommended here, the printer has actually came back to life after i plugged it back in. But not for long  - after normal juggling its printing head back and forth a new error came up on the screen - 1405:The type of print head is not recognized. I tried to do steps recommended in here: 
http://community.usa.canon.com/t5/Printer-Multifunction-Support/MG5520-with-support-code-1405/td-p/206230
  - it didn't help.

If i leave printer for some time with this error displayed, it dies again (stops react on the ON button), and to bring it back another power cable disconnection is required.

The printer is a bit more than a year old, kinda upset Smiley Sad

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