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Re: PIXMA MX925 DUPLEX ERROR / PAPER STACK AFTER PRINTING

October 12, 2017, 6:32 am
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Hello, budhas!

 

Thank you for reaching out to Canon USA!


We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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Re: PIXMA MX925 DUPLEX ERROR / PAPER STACK AFTER PRINTING

October 12, 2017, 6:53 am
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Hello,

you should better help me than send me to onother forum.From this you let me to understand that you do not know how to help me.The printers are same for all.

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Re: PIXMA MX925 DUPLEX ERROR / PAPER STACK AFTER PRINTING

October 12, 2017, 7:07 am
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Hello budhas,

 

Please see the Forum Guidelines HERE. 

 

 

For Immediate Response From Canon Support USA:
We value our customers and want to make sure we address your questions or issues in the best way possible but the Forum is not intended for customer service and direct support. If you have a customer service or support issue for a product manufactured for the United States market, please give our award-winning customer support a call at 1 (800) OK CANON or contact us online at http://www.usa.canon.com/support.

 

If you're outside the USA, please visit http://global.canon/en/support for support options in your country or region. 

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Re: PIXMA MX925 DUPLEX ERROR / PAPER STACK AFTER PRINTING

October 12, 2017, 8:54 am
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Hello Stephen,

the only reason that i made post in this forum is that i thought it is for all customers.

Also i saw that many canon experts giving solutions and i thought that i had the chance to solve mine here.

Please accept my sincere apologies for any inconvenience caused!

Regards,

budhas

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how to find model # by serial #??

October 12, 2017, 9:46 am
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Can't seem to figure out which model # printer I have. The serial # is EKW34998

 

IT SAYS CANON  F156602

 

TRYING TO FIND A USER MANUAL TO CLEAR A PAPER JAM.

 

THANK YOU,

BARBARA

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Re: Turn Off wifi on MG3500

October 12, 2017, 10:21 am
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OK, it works, wifi is now off !!

 

Thank you!

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Re: MX892 getting error B200, any way to fix it? Based on forums this is printing head error.

October 12, 2017, 11:39 am
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Worked for me the first time.  Thank you.

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Re: MX920 says printer is out of paper but the paper is full

October 12, 2017, 12:29 pm
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If you're trying to print from your computer you have to manually put in bottom tray to print normal letters. Once you hit print, go into media/ Quality, and there should be a button to hit bottom tray.
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Canon won't stand behind its products

October 12, 2017, 4:27 pm
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Bought a MF227dw printer just under one year and four months ago. Paper sensor fails. Tech support guy tells me that it's outside the warranty, but it's quite a rare problem for a relatively new machine. Tried to get some help from a supervisor - anything they could do? Nope, it's outside the warranty. So I can pay for repairs that cost about what I paid for the printer in the first place. 

 

So there it is: expect these pieces of crap to last about a year. Then expect to buy a new one.

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mx310 wont scan multiple documents.....and scan to a pdf

October 12, 2017, 7:19 pm
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my canon mx310

i need it to scan multiple documents into a pdf file

it will currently only scan from the glass

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Pixma Navigator solution.

October 13, 2017, 3:47 am
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After last update on Win 10 (64) my Navigator (Scanning) stopped working.

Couldn't communicate with the printer.

Solution:

 

Use the scanner function direct on the printer.

After scanning my MP Navigator Ex version 2.05 opened and I was able to save the img. 

 

My shortway for Navigator disappered but I found "C:\Program Files (x86)\Canon\MP Navigator EX 2.0\mpnex20.exe" and  I created a new.

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Re: what is error 5100 for multifunction printeers and how do you fix it?

October 13, 2017, 10:28 am
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I have changed cartridges and it still says support code 5100;  model is mx490;

no paper jam, so what do I do?

Ramona Speer; [phone number removed per forum guidelines]

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Re: what is error 5100 for multifunction printeers and how do you fix it?

October 13, 2017, 10:27 am
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I AM GETTING THIS TOO; how do I reset the printer; mine is MX490!!!!! very frustrating;
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Re: Call to Arms for the dreaded U052 Wrong Printhead Error

October 13, 2017, 12:33 pm
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Canon MP560......was there every any fix to this.  I this cannot be fixed I will never buy a Canon again.  Just saying.

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Pixma Mx492- Wont re-connect to my phone!

October 13, 2017, 2:28 pm
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I just recieved my printer this morning and even though it took me awhile to make sure eberything was just right, I got it. I instantly got my phone and printer connected on the first try. Well I came back to my printer a little while later to try to do the whole "print" thing...I absolutely CANNOT get my phone and printer to connect!?! Ive restarted both devices, installed & uninstalled & reinstalled apps, nothing is working. Can someone tell me how to fix this?? I cant find anything about it online. I know how to set it all up, thats not the problem. Getting it to connect again is the problem. Tia!
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Re: Call to Arms for the dreaded U052 Wrong Printhead Error

October 13, 2017, 2:59 pm
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No resolution and I haven't been able to take it in yet. I'm very disappointed in Canon!

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Re: Call to Arms for the dreaded U052 Wrong Printhead Error

October 13, 2017, 3:04 pm
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I'm 98% sure that a new print head is not going to solve the problem.  I've swapped out a new print head from a different Canon printer that uses the same print head.  Unless you're still under warranty, it's going to cost you more (much more) to get it checked out and repaired than it will to buy another printer.

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Re: Pixma Mx492- Wont re-connect to my phone!

October 13, 2017, 3:38 pm
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Hi, Twnmom89!
 
To have a better understanding of your issue, please let everyone know the type of phone you are trying to re-connect.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

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Installing Ink Cartridges on MX492( I have the correct cartridges!)

October 13, 2017, 6:19 pm
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Read the instructions that came with printer.  Even viewed instuctions on You Tube.  I am generally pretty savvy technically but for the life of me I cannot figure it out.  Have installed ink cartridges on many of my  more advanced printers. Could I be missing a part on my printer.  Dunno!  Help!  If I had a good picture of the ink compartment before installing I might be able to determine if I am stupid or something is missing?

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Re: Installing Ink Cartridges on MX492( I have the correct cartridges!)

October 13, 2017, 6:56 pm
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Hi TFSpaniel!

 

Welcome to the Canon forum and thanks for your post! We have a handy video over on our YouTube channel specifically about putting the ink cartridges into the PIXMA MX492, and there are some views of the printer before, during, and after the process. Have you seen the video below?

 

https://www.youtube.com/watch?time_continue=45&v=eVy1zZ_uAG8

 

If you continue to run into difficulty, can you let us know more about where you are having difficulty with the process? Also, if this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

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