Hi,
Yes. I use my home WiFi network
Yes. I use my home WiFi network
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Re: Failed to acquire information on the driver and software
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Ink cartridge compatibility.
I had an MG5650, now replaced with an MG5750. I had spare cartridges for the 5650 - will they work OK in the 5750?
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Re: Ink cartridge compatibility.
Hi, Sorcerer13!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
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Re: Error Message is saying "Type of print head in incorrect. Install correct print head
I just received this error today. I just changed the printer cartridges for the first time since updating to Windows 10. Not sure if this is the cause. I'm trying to print out tickets to a show tonight and the canon customer service # is Mon - Fri. Luckily I have a pdf on my phone, but this stinks. I've had this printer I don't know how long and it's been good but I guess I might have to get a new one- since it appears no one had posted here that their situation actually got solved. I'm thinking it's time to try Epson if this is how Canon is going to get us to buy new printers.
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Re: Error Message is saying "Type of print head in incorrect. Install correct print head
Hi tvasilovic!
Thanks for joining and posting in the Canon Forums!
The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. Our Technical Support team does provide support on the weekends via email.
We hope this helps!
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Re: MG7120 PGBK problem
I hae same problem. Tried everything. The only fix I found is to print without the PGBK ink (by changing the paper type to matte photo or high-resolution paper). This sucks since I only print documents & the PGBK ink is better/clearer typically. Plus I'm sitting here with a bunch of PGBK ink that I can't use.
Any help from canon (besides take it in to be serviced). I'd do that if they paid for everything but I doubt that is the case.
Any help would be much appreciated!!!!
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Re: MG7120 PGBK problem
I'm so angry about this. I puchased a printerhead cleaning kit. I spent a whole day cleaning the printer head. I purchased all new ink. I wasted a ton of ink doing a bunch of nozzle checks, deep cleaning, etc.
The only thing that works is NOT using the PGBK cartridge which is SLOWWWW and WASTEFUL.
Its CRAZY that canon won't give us a new printer head for free. Heck I want them to also give me replacement ink for what I wasted trying to solve this problem that is obviously in their hardware or firmware. Ugh.
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Re: MG7150 PGBK printing distorsion
Me too. Canon should be helping us and fix this problem!!!
My printer is a MG7120 but its the same problem. Only switching the paper type to matte photo or high-resolution paper (which stops using the PGBK ink) has worked. This is wasteful and SLOW.
Has anyone found anything else useful?
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Re: MG6350 misalignment problem for PGBK cartridge
I have the same problem with my MG7120. Nothing except NOT using the PGBK cartridge has worked (switching paper type to high-resolution paper or matte photo). This is super slow, wasteful, and worse text quality.
Apparently its a printerhead fault that canon is refusing to acknowledge and fix. They say we're supposed to try and get a refund from where we purchased the printer. Yeah right.
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Re: Strange problem with Canon MG4540S PGBK
Me too. Canon should be helping us and fix this problem!!!
My printer is a MG7120 but its the same problem (and looks like a lot of the Canon printers have this problem). Only switching the paper type to matte photo or high-resolution paper (which stops using the PGBK ink) has worked. This is wasteful, SLOW, and worse quality for text.
I puchased a printerhead cleaning kit. I spent a whole day cleaning the printer head. I purchased all new ink. I wasted a ton of ink doing a bunch of nozzle checks, printhead alignment, deep cleaning, etc. The only thing that works is to NOT use the PGBK cartridge.
Its CRAZY that canon won't give us a new printer head for free. Heck I want them to also give me replacement ink for what I wasted trying to solve this problem that is obviously in their hardware or firmware. Ugh.
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Re: MX922 PGBK Twisted Grid (see pix)
Cleaning the encoder film did not help the problem at all -- just wasted more time.
My printer is a MG7120 with the same problem (and looks like a lot of the Canon printers have this problem). Only switching the paper type to matte photo or high-resolution paper (which stops using the PGBK ink) has worked. This is wasteful, SLOW, and worse quality for text.
After all the canon support suggestions failed (including cleaning the encoder film multiple times); I puchased all new ink & a printerhead cleaning kit. I spent another whole day cleaning the printer head manually. I wasted a ton of ink doing a bunch of nozzle checks, printhead alignments, deep cleanings, etc. The only thing that works is to NOT use the PGBK cartridge.
Why isn't canon addressing this problem that LOTS of people are having on multiple models? Sounds like the printerhead needs to be replaced but canon won't admit that or supply new heads.
Its CRAZY that canon won't give us a new printer head for free. Heck I want them to also give me replacement ink for what I wasted trying to solve this problem that is obviously in their hardware or firmware. Ugh. So dissapointed.
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Re: MX432 Printer with blurred print
Thank you thank you thank you! Last minute I decided to Google the problem and voila! Your solution fixed the problem! I was JUST about to order a new printer, annoyed that I seemed to be buying one every year or so ... and hardly use it, but need it, and this fixed it! Good to know!
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Re: My mp560 won't scan without ink? Help!!!
Thank you, thank you, this worked for me!
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Re: MG7120 PGBK problem
Hi sugarpop,
To get your PIXMA MG7120 printing correctly, please clean the encoder/timing strip inside of your printer.
To do this, please follow the steps outlined in the following Knowledgebase Article:
https://support.usa.canon.com/kb/index?page=content&id=ART142916
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
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Re: MG7120 PGBK problem
I have tried cleaning the encoder/timing strip. Doesn't help.
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Re: MG7150 PGBK printing distorsion
I ordered online a new printhead in a chinese shop. 33€ I am waiting that it arrive. I tried to clean accurately the printhead un assembled it but the result was just that the printer now print all the colors but the distortions of PGBK is still present and evident.
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Canon 7250 print blur on black
i have canon 7250 printer for some months
the print on the black PGBK print head print blur
i dont know if its even the right word to describe it.
i've uploaded a photo so you can see
i use original cartridges and i tried switching them
also i tried deep cleaning and cartridge alignment.
any other idea?
any support or suggestion will be thankful.
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printer skipping lines-help
Hey,
My Mg2522 printer recently just started saying it was out of ink and started to skip like every 3rd line when printing. the Ink was just replaced so this can not be the problem, there is no blurred lines and the ink that prints is dark. Please help! Thanks.
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Re: printer skipping lines-help
Hi christabaker!
Thanks for posting in the Canon Forums!
To have a better understanding of your issue, please let everyone know what opertaing system (Windows 7, 8, 10) or Mac OS X (10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.
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Re: printer not printing black
amenchac11
Thanks for the solution! Plagued with the same problem for several days now with my ix6560 printer.
Still hoping to get the pigment black cartridge going in some manner. I do hope 'Canon Expert' is going to offer some do-it-yourself solution other than what is already there in the help manual.
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