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My MG5720 will not scan - It prints fine.

May 22, 2017, 11:38 am
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Unable to scan documents. Windows 10. Wireless connection, it prints fine but will not scan. If I click on IJ Scan Utility small window comes up with Product Name: Canon MG5700 series Network. I click on Auto and get an error message: Scanner Not Selected Click [Scanner selection] to select scanner. Scanner driver will be closed. Code 2,207,0. From that window I click on the Scanner Selection box. which brings up Canon IJ Network Scanner Selector EX. It says Select Scanners You Want To Use From This Computer, but there are no scanners shown. The menu on the printer itself only has the option of scanning PC Local (USB). How do I scan using the wireless network?

 

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Re: Pixma Ip4950 won't print to CD

May 22, 2017, 1:00 pm
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I have the same problem and when I push the print button from Easy Photo Print Ex appear "error while printing"

The printer tries to print but doesn't work. What can I do?

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Canon MG5220

May 22, 2017, 7:10 pm
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Hey everyone, after replacing our ink cartridges our printer decided to not print when we sent documents to it. like no colors at all. we use a local print shop to refill the cartriges and have never had a problem. This time, we go to print and it just shoots out blank papers. I have inspected to make sure nothing is clogged, removed all stickers that would prevent flow of ink. I ran a print head adjustment and that prints out fine, color and all. I have disconnected from my network (because at this point i thought i was a network issue) and reconnected. I have updated my drivers. I am not sure what else i need to do. any help would be great! thanks in advance!

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Canon Pixma MG3500 series

May 22, 2017, 7:32 pm
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I'm operating on Windows 10 operating system my printer use to work fine until Microsoft windows 10 updated itself now i get a message that says "cannot communicate with the printer".Can someone please help me fix this problem?

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Re: My MG5720 will not scan - It prints fine.

May 23, 2017, 1:07 am
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Hi SammyQ222,

 

To try and resolve the issue, you will want to ensure that the Canon IJ Network Scanner Selector EX program is running on your computer.  To ensure it is running, from the WINDOWS menu on your computer, select ALL APPS, then CANON UTILITIES, then IJ NETWORK SCANNER SELECTOR EX.  

 

Please attempt to scan again.  If you are still unable to scan, reinstalling the drivers for the printer may help.  The latest drivers can be downloaded from the Canon USA website here.  You will want to download and install the MP DRIVERS file from the DRIVERS section.

 

Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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Re: Canon MG5220

May 23, 2017, 1:12 am
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Hi LegenDaddi,

 

To try and get the ink to print, please perform at least one cleaning and two deep cleanings on the unit by following the steps shown here.  Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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Re: Canon Pixma MG3500 series

May 23, 2017, 1:19 am
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Hi canonballking45,

 

If you are using the printer via a USB cable, please unplug the USB cable from the printer and also unplug the printer from the wall outlet, leave them unplugged for at least 5 minutes, then plug both the USB cable and power cord back in, turn the printer back on and attempt to print again to see if this will resolve the issue.


If you are using the printer wirelessly, resetting your network may resolve the issue being experienced. To do this, please follow these steps:


1. Turn off the printer and unplug the power cord, then turn off your computer.


2. Unplug your wireless router for at least 60 seconds, then plug it back in.


3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.


Please attempt to print again. If you still experience difficulty, we recommend reinstalling the printer drivers on your computer.  The latest drivers for the printer can be downloaded from the Canon USA website here.  You will want to download and install the MP DRIVERS file from the DRIVERS section of the wepage.  

 

If you are still unable to print, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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Re: My MG5720 will not scan - It prints fine.

May 23, 2017, 6:42 am
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That worked!  I uninstalled all the Canon programs, re-booted, then reinstalled using the driver you referenced.  Thanks for the help.

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updated firmware on Pixma 7720 - color printing problems

May 23, 2017, 1:38 pm
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I update the 7720 firmware successfully.  However I no longer get cyan in prints and documents.  I replaced the cartridge with no change.

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Duplex (two-sided) printing prints low quality images (MG7520 Printer)

May 23, 2017, 4:28 pm
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Hello all, when I use duplex (two-sided) printing (set to high quality) on my Pixma MG7520 printer, I find my images printed are of a very low resolution.  I realize this might be intentional, and that the printer might be trying to save ink as to not bleed through to the other side, however are there any settings I can change to prevent this?  Should I use a different driver?  Any thoughts?  Thank you very much! 

 

- John

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Re: updated firmware on Pixma 7720 - color printing problems

May 24, 2017, 1:14 am
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Hi Phih,

 

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

CLI-271BK
CLI-271GY
CLI-271Y
PGI-270PGBK
CLI-271C
CLI-271M

Next, a test of your PIXMA MG7720 should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG7720 and follow these steps:

 1.  Flick the HOME screen and then tap Setup.

 2.  Tap Maintenance.

 3.  Tap Print nozzle check pattern.

 4.  Tap Yes.

The Nozzle Check will print.  Please check  your printout to see if cyan is printed.  If not, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

 1.  Flick the HOME screen and then tap Setup.

 2.  Tap Maintenance.

 3.  Tap Cleaning.

 4.  Tap Yes to clean the printhead.

 5.  Tap Yes to print another Nozzle Check.

Does the Nozzle Check print correctly?

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

 

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Re: Duplex (two-sided) printing prints low quality images (MG7520 Printer)

May 24, 2017, 1:26 am
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Hi johncpatterson,

 

Click HERE for detail steps to perform to acheive the best quality duplex prints possible from the PIXMA MG7520.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

 

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Re: Canon Pixma MG2120 Compatible with Windows 10?

May 23, 2017, 11:34 am
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Hello, thank you for your help. Got the printer driver downloaded. Where do I go to download capability to scan? Thats mainly what I plan to use this printer for is for scanning.

Thank you again for posting the link for the driver.

 

 

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Re: Canon Pixma MG2120 Compatible with Windows 10?

May 24, 2017, 1:09 am
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Hi again Loreece,

 

I will be glad to further assist you.    The scanning software is also available for download.  It can be found when you click HERE.    Under the software tab you will need to download and install the file "MP Navigator EX Ver. 5.0.2 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)".  The MP Naviagor is the scanning software for your unit.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

 

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Pixma MX925 "no paper in upper cassette"

May 24, 2017, 4:55 am
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Hi,

 

I am experiencing an issue from multiple sources when printing to my Canon Pixma MX925.  When printing natively from an iDevice (tablet or phone), or from a Mac running 10.12 Sierra, the printer will randomly present the above error condition.  When printing natively from an iDevice there is no way to alter the paper source, so one relies on the A4 Cassette tray being the default.  At the point of printing on an iDevice, there is no way to alter this.  I realise third party software could be used but....really is that the only answer!?!

 

Also, I can see no way of setting the paper source to the lower cassette in the printer driver.  It defaults to "Auto" and reverts to it after each print.  

 

Having reviewed the setting on the printer I can see no way of either disabling the upper tray/cassette or making the lower one the default.  

 

Thanks in advance for your help with this matter.

 

 

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Re: Pixma MX925 "no paper in upper cassette"

May 24, 2017, 6:09 am
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Hi, garyosullivan!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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Print Multi photo on one page

May 24, 2017, 9:32 am
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On letter sized photo paper I want to print the same photo 4 times each 3-1/2 X 5.  When I use the layout for the 4 photos it then doesn't give me the option to choose letter size page. Printer is Pixma MX 922

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Re: Print Multi photo on one page

May 24, 2017, 10:23 am
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Hello.

 

Our Easy-PhotoPrint EX program will allow you to print four photos on a Letter sized sheet of paper.  Visit www.usa.canon.com to download the program.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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Pixma MG5520 Not Printing Anything

May 24, 2017, 10:47 am
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Went to do some printing this morning and my printer was not printing anything, not even color. I got a notice saying to change out the PGBK Ink, so I did so. I then tried doing a maintenance to see if that was the issue and the nozzle patterns didn't come up. I did a deep cleaning and still nothing is working.

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Re: Pixma MG5520 Not Printing Anything

May 24, 2017, 11:04 am
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Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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