OK, I eventually Googled enough to find out that the secret password is the printer's serial number, however, it will not keep the serial number - you must enter it each time!!
How do I make the Web Page view store the password? I have seen it said you can change this password, but even the procedure for that seems to be hidden...
HELP
Hi charleshansen!
Thanks for posting in the Canon Forums!
The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you live outside the United States, please click here and select your country or region for your support needs.
Hi charleshansen!
Thanks for posting in the Canon Forums!
The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you live outside the United States, please click here and select your country or region for your support needs.
Hello.
Make sure that a genuine Canon brand ink tank is being used in the Magenta slot.
However, if the original tank is not giving a "empty" warning and simply has a "low" status, you should keep using the tank to get the most out of it.
If a genuine Canon tank is being used, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
Hi charleshansen,
The administrator password will not be saved if your web browser settings are set to not store passwords. If this is the case, you must enter it each time you wish to access the Remote User Interface.
To change the password and for more information regarding the password for your PIXMA MG7720, please use the following links:
http://ugp01.c-ij.com/ij/webmanual/Others1/EN/PW/pw_default.html
http://ugp01.c-ij.com/ij/webmanual/Manual/All/MG7700%20series/EN/AFG/afg_remoteui.html
http://ugp01.c-ij.com/ij/webmanual/Manual/All/MG7700%20series/EN/NTR/ntr_trouble0800.html
MX700 error code 5100. I've cleaned the clear plastic strip, restarted it numerous times, unplugged it, etc., and still get the error. The print cartridges are hidden and I don't know how to get them to come out so I can inspect them. Help?
Canon MX700 - error code 5100
I've cleaned the plastic strip, restarted it several times, checked for blockages, and still getting error. The print cartridges are hidden behind the plastic housing and I can't get them to slide out so that I may inspect the condition of the cartridge. Help?
I tried all of the above, but nothing worked. Took it to a repair place and they said the heads need replacing. So it was more economical to buy a new one.
Using Windows 10, I have a PIXMA MG3600 connected to the printer with a USB cable. Everything prints fine EXCEPT when I have composed an email and it is a Draft, not sent or received, I can't get it to print. There no 3 dots for action on the right side of the screen, and no version of "Control P" or "Print Screen" will activate the printer.
Hello coffee11!
Thanks for reaching out to Canon USA!
Which email client are you using to print your draft emails, and what computer operating system are you using (Windows 7,8, 10 or macOS)?
We look forward to hearing from you soon!
I am trying to copy a sheet in the printer that is on both sides. How do I copy this on 1 sheet or both sides of the paper?
I have a Canon MG 3022 and need to scan 4-5 papers together, not separately.
Thank you.
Hi stucker,
Please click HERE for copying instructions.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
Hi again,
The "My Image Garden" software that comes with your unit can be used to scan multiple pages and then save them in one PDF file. To scan with My Image Garden, please follow these steps:
1. Place the first page that you wish to scan face down on the scanner glass of your PIXMA mg7720.
2. Click on Start, All Programs, Canon Utilities, My Image Garden and then My Image Garden to open the program.
3. Click Scan in the menu on the left hand side.
4. Click Auto or one of the other scanning options at the top.
5. Scanning will start and when it is completed, the image appears as a thumbnail.
6. Place the next page face down on the scanner and repeat the scanning process until all of the pages have been scanned.
7. Once scanning is complete, please click the Save As PDF button.
8. Click Save at the bottom right of the Scan view to display the Save dialog box.
9. Give the file a descriptive name in the File Name box.
10. Click Browse next to Save In and choose a location that you wish to save the PDF file.
11. Next to Data Format, choose PDF (Multiple Pages) from the drop down list.
12. Click Save and the multiple page PDF will be saved in the location that was specified.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
Replying to your msg of 5/18/2017 at 10:10 AM.
m using Windows with G Mail
Hello.
If a Print option cannot be selected, the issue you described may be a limitation of your email client. You may have to copy the text and paste it into a normal word processing program for printing. Or send the email to your self and try printing it that way.
This didn't answer your question or issue? Find more help at Contact Us.
Hello.
If the issue persists, please contact our support group using the link provided in our previous response.
Hello.
Try uninstalling the drivers. Then visit www.usa.canon.com to download and reinstall the latest Windows 10 drivers for the computer.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
Dear All,
My Image class 4820d connected to a PC running Windows 7 Ultimate. The priting function is working. But while trying to scan, using the tool box, a prompt appears like this "Cannot communicate with the scanner....."
I have used the CD that came with the product. Since it didn't work, I had downloaded the driver from Canon support. I had connected the usb cable, only after the installation and restart of the PC.
Once the USB was connected, the installation was continued, but a prompt used to appear during all my attempts telling that, "The installation has failed"
Screen shots of the two error messages I got, during my several attempts.
Kindly help me, to solve this issue. Thanks in advance.
Rejoy Mohan
