You can call the company and they will help. I have done it several times with different matters.
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Re: PIXMA MX922 can't get to menu button
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Re: PIXMA MX922 can't get to menu button
Thank you!
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Re: PIXMA 8220 Won't power on
I have the same issue... My printer looks brand new with about 50 pages run through it. Apparently Canon is unable to build a good printer or maybe they just want to build bad printers to keep you buying new ones.
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PIXMA TS8050 IMPOSSIBLE TO USE : the paper output tray is closed.
Hello,
I tryed everything but i always have this message : the paper output tray is closed.
What is the problem ???
Thank you
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Re: PIXMA MG8120 WIN10 Creators Update not working
Hi Mayfly,
If you have any antivirus, firewall or anti-spyware programs installed on your computer, please temporarily disable them and then attempt to reinstall the printer, as these programs can sometimes block the detection and successful installation of the printer. Once the printer is reinstalled successfully, you can re-enable the protection software.
Should you still experience difficulty with the printer being recognized, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
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Re: PIXMA TS8050 IMPOSSIBLE TO USE : the paper output tray is closed.
Hi, gabush!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
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Re: Canon Pixma MG5650: my computer cannot see it
Up!
Help please!
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Re: Canon Pixma MG5650: my computer cannot see it
Hi Flavietto!
Welcome to The Canon Forums, and thank you for your inquiry!
We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.
The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click here and select your country or region for your support needs.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
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Re: PIXMA TS8050 IMPOSSIBLE TO USE : the paper output tray is closed.
gabush, one quick fix to try... at least this would resolve your error message on my TS9020... is to open the printer door slightly.
Now the printer door I have in mind here is the flat panel that has the word "Canon" on it and the LCD screen. Just below the LCD screen is a horizontal door handle. Pull that up and away, so that the LCD flat panel door angles out about 15 degrees on the bottom.
Now try giving a Print command. The paper tray should extend automatically, if it's pushed in, and printing should begin within about 10 seconds. I don't think it will extend automatically if the LCD flat panel door is fully closed. And if you're thinking this isn't particularly user friendly or obvious, I agree. (Shouldn't the error message prompt you to open the door a bit? I think so.) There are some odd, unintuitive things about the TS series that take a little getting used to, and this is one of them.
You should turn this printer off by pressing the power button, not by turning it off with a power strip or by unplugging it. It may offer to retract the paper tray when you do this. You can leave this LCD panel door open a bit as described above, or closed as you desire when the printer isn't being used for a cleaner look, but to operate the printer, this panel door should be open slightly.
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Re: MG6320 is not scanning from the panel
Hi Ramona
I am having the same issue. Have never been able to scan wirelessly (or at all) using the MG6320. I also have no IJ Network folder, so not program. I have re-installed the software to the Canon to no avail.
I am running Windows 10.
Thanks
Rich
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Re: Hi,My MG6320 is not scanning. I can print/copy, but it's not finding either of my 2 computers
Same with me. Cannot scan wireless using Windows 10. No program supplied by Canon in my list and a re-install still didn't help.
Rich
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MP470: how to remove paper jam?
My MP470 has a paper jam under the "C" symbol (where the color cartridge is replaced. But, it is also under some inner portions of the printer than don't seem easily removable.
Hopefully, I can attach a photo correctly. It shows needle-nose pliers pointing at the (white) paper which is under the blue plastic piece.
I can remove (tear off) tiny bits of this paper with pliers, but I'm having difficulty removing all of the paper.
Can anyone suggest how to remove this paper?
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Re: MP470: how to remove paper jam?
Hi SimSportPlyr,
Thanks for reaching out to Canon USA, we're happy to help!
You'll find the instructions for clearing a paper jam for your unit HERE.
If that doesn't work, you'll want to reach out to our US-based technical support team by calling 1-800-OK-CANON (800-652-2666) from 10am to 10pm (ET) during the week.
If you're outside of the US, you'll find support options for your country HERE.
We hope this helps!
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Re: MP470: how to remove paper jam?
Stephen, thanks for the reply.
The troubleshooting instructions you referred me to didn't help.
I just got off the phone with tech support, and the rep told me that if the information you referred me to doesn't solve the problem, then the printer has to be serviced in order to remove the jam.
Bummer.
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Re: Printer says paper is jammed but there is no paper in it
Same issue I have got canon 4250 and the printer is telling me jam at rear of out but no paper!
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Re: Why can't if find my model number MG2922 as an option in the online set up?
How can i connect my MG2522 to my Mac with a usb cord. It says i need the ip adress
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Re: Why can't if find my model number MG2922 as an option in the online set up?
Hi, bersi.
Which version of the Mac OS are you running (ex. 10.8, 10.9, 10.10, etc.) You can click on the Apple sign in the top-left corner and choose 'About this Mac' to verify.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
Thanks!
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Re: MX922 scanner problem message: set the pc to start scanning
I have Windows 7 also and am unable to scan using my Cannon MG5522 devise. This is really like handcuffs. Renders this printer useless with what I need.
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Re: MX922 scanner problem message: set the pc to start scanning
Hi therealjohargis,
Are you using your PIXMA MG5522 with a USB cable or are you using it wirelessly?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://Canon.us/ContactLI
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MG7720 won't update newly replaced (new) Magenta ink level on print Driver software Macintosh
I dumped Epson printers because they were deceptive and eventually got fined for really BIG class-action suit money for shutting down the entire printer, even if 1 ink cartridge was "low".
The Canon system is superior, however, the ink level reporting system can be somewhat confsuing...
After living with the Magenta cartridge flashing away for 3 weeks, but still printing perfectly, I decided to take it out anyway and replace with brand-new. I NEVER use refilled cartridges - only new factory Canon.
The ink display on printer is OK, the ink display on the printer's web page is OK, however the level shown on the Mac's (Canon) driver is way, way low - which is wrong - it's brand new! I tried taking the cartridge in and out several times, rebooting the computer and printer many times - magenta ink level just won't update. I don't know what else to try....
HELP
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