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Compatible Printers with CLI-251XL and PGI-250XL Cartridges

April 30, 2018, 6:51 am
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My MG7520 has died.

 

What current printers utilize the above ink cartridges. I hate to waste the 20 I have on hand.

Thanks

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Canon Pixma MG5450 - Cannot Find "Direct Disc Print" app

April 30, 2018, 8:48 am
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Hi

 

I hope someone can help me with this. I am using a Canon Canon Pixma MG5450 which until recently was running with Windows 7. I frequently used an which I assumed came on the installation CD called Direct Disc Print (here is a YouTube video of it) -https://www.youtube.com/watch?v=cUIOlOt_qkk. My Windows  PC has crashed and I have had to reinstall the Canon installation CD on to a Windows 10 laptop but I cannot find DIRECT DISC PRINT. I've spoken to Canon support today but the guy didn't have a clue what I was talking about. He suggested I download the latest version of My Image Garden - I've done that but still no DIRECT DISC PRINT.

 

Can anyone tell me how to get hold of this again?

 

Thanks

 

George

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Re: MG7120 not printing black

April 30, 2018, 9:16 am
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Hello,

 

If the issue persists after cleanings or deep cleanings have been done, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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Re: Pixma MG3029 printer not loading paper properly

April 30, 2018, 9:16 am
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Hello,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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Re: Color printing

April 30, 2018, 9:17 am
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Hello.

 

What Canon printer do you have?

 

This didn't answer your question or issue? Find more help at Contact Us.

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Printer is ignoring "properties" settings

April 30, 2018, 9:39 am
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Hi Forum Folke!

 

I have a Pixma 920 multifunction printer/fax/scanner that's maybe a year and a half old.  It's always been flaky about printing to the correct paper (letter-size -vs- 4x6 photo paper), and recently it's started ignoriing settings in "Control panel>devices and printers>printer properties>quick setup."  I'm trying to print a photo to 4x6 photo paper, and I set all the settings to that (print quality=high, paper size=4x6, paper=glossy photo paper, all in "Photo Printing" printing mode (top of window, with selections like "general," "business document," "paper saving," etc.  I click "apply," I'm back out at the "print" window, hit print... and it prints to letter paper.  Every time.  I tried checking the "always use these settings to print" box, and it made no difference.  I even tried pulling the letter paper cassette out of the printer, and it just gave me a beep and an error message.  It just WON'T print to photo paper.

 

Am I just overlooking something that should be obvious?  As I said, it's always been troublesome about printing to the paper selected, but usually cleared up eventually, after a lot of fussing about in the settings.  This time, nothing I do is making any difference.  Anyone got any ideas for something I haven't tried?

 

Oh, sorry... Dell Inspiron 5755 running Windows 10 (which I absolutely hate, by the way.)

 

Thanks!

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Re: Scanner not working: PIXMA MG6220, Mac OS 10.13.3, MP Navigator EX 5.0

April 30, 2018, 12:51 pm
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Hi RBR, Let's test the hardware by scanning from a different program. 1. Click the Finder icon in the Dock at the bottom of your screen. 2. Click on "Go" in the Menu Bar at the top of the screen. 3. Select "Applications." 4. Select "Image Capture." 5. If you see the message "No camera or scanner is selected," hover your mouse over "Devices" or "Shared," then press "Show." 6. Select your printer. 7. You can press "Scan" to begin immediately, or "Show Details" for more options. Are you able to acquire an image? This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.   Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Re: CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2

April 30, 2018, 1:13 pm
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Hi princ3ssdhee,

 

Let's start by re-installing the drivers and the Quick Menu.

 

  1. Click HERE.

  2. Scroll down to "Optional Drivers."

  3. Click “Select” next to "G3000 series MP Drivers."

  4. Press "Download."

  5. Open and run the file.

  6. Follow the onscreen instructions to complete the installation.

Quick Menu is listed under “Software,” and can be updated the same way.

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Re: Scanner not working: PIXMA MG6220, Mac OS 10.13.3, MP Navigator EX 5.0

April 30, 2018, 1:31 pm
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Thank you for responding BillS. I was under a time crunch and sought assistance from tech support who were very helpful. There must have been some problem with the driver(s) installed. Once things were wiped clean and completely reinstalled the system functioned properly. Thank you again.

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Re: TS3100 printer wish to use black only how do I do this please

April 30, 2018, 3:24 pm
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Hi Robin84,

 

Depending on what you're printing, CTRL+P may be sufficient, or you may need to use the website's own printing system, or another function.

 

This model can use only the black ink cartridge, and I have included full instructions for doing so HERE.

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Re: Forgot my admin password Canon G3100

April 30, 2018, 3:40 pm
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Hi DamaRoja,

 

The default password for this model is the printer serial number.  The serial number can be found HERE.

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Re: Does not copy and scan using ADF

April 30, 2018, 3:45 pm
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Hi jaims,

 

To scan a document at optimum quality, load it on the platen glass.  If you prefer to use the document feeder:

  1. Make sure that any original has been removed from the platen glass.

  2. Open the document tray.

  3. Insert the document in the document tray until you hear a beep sound.

    Load the document WITH THE SIDE TO SCAN FACING UP in the document tray.

    Note

    • For details on the supported originals, see below.

    • When you set the alarm to be silent in Sound control of Dev. user settings, the alarm will not beep even if the document is inserted in the document tray.

  4. Adjust the document guide (A) at the front of the printer to match the width of the document.

    Do not slide the document guide too hard against the document.The document may not be fed properly.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Canon Pixma MX432 - "Unable to detect storage" error when attempting to Scan to USB drive

April 30, 2018, 6:50 pm
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Hi, and thank you in advance. 

 

I have been receiving the above error when attempting to save a scan to USB Drive. I have used this USB (3.0) drive previously, withouth issue.

 

Specs: 

SanDisk Ultra USB 3.0 32GB (SDCZ48-032G) with 20.8 GB free of 28.6GB. 

 

The device seems to recognize the drive, as I am able to select USB Drive from the Save To menu, when pressing Scanner.  It is only when I press the Start, do I immediately receive the "Unable to detect storage" error.  I can use the drive on both my Windows 7 SP1 Laptop (ThinkPad t520) and my Windows 7 SP1 desktop (XPS Studio 8100).  

 

Any suggestions? I was thinking about formatting the drive, but I hadn't done that to begin with....Thanks in advance! 

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Re: Canon Pixma MX432 - "Unable to detect storage" error when attempting to Scan to USB dr

April 30, 2018, 6:52 pm
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OK, formatted the drive in Windows 7 SP1 as FAT32 (Restored Defaults) - and it now functions. Hope this can help someone else!

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Re: Canon Pixma MX340 printer. How to clear Error 5200?

April 30, 2018, 8:52 pm
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1: Switch off printer

2: Press and hold STOP button for 2-3 secs

3: Press and hold ON button, and release the STOP button

4: While still holding ON button, press teh STOP button 5 times.

5: Now release all buttons

6: LCD screen will turn on and will be blank.

7: Give it a minute and turn the printer off, and then back on.

 

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Re: After having lifted up the cover of my Canon Pixma MG5320, I cannot bring it back down to close.

April 30, 2018, 9:27 pm
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Hello,

 

If the printer cover is unable to be closed after following the recommendations provided in this thread, the printer may require servicing; we ask that you please contact a Canon technical support representative here for further assistance.  A representative will be happy to assist you free of charge.

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Re: "the type of print head is incorrect. install the correct print head" how do I fix it,

April 30, 2018, 9:38 pm
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Hi pcollister,

 

Please try removing and reseating the ink tanks and print head in the printer by following the steps shown here, then turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on to see if the error is resolved.  Should the error continue, the printer may require servicing.  We ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to help you free of charge.

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Re: 922MX

May 1, 2018, 4:09 am
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Hi J1,

 

Because performing cleanings did not get your PIXMA MX922 to print magenta, please contact our support group using the following link:

http://Canon.us/ContactLI

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Re: MG 7720 printing problem

May 1, 2018, 4:10 am
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DJam,

 

Because performing printhead cleanings did not get your PIXMA MG7720 to print correctly, please contact our support group using the following link:

http://Canon.us/ContactLI

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Re: Color cartridges run out without any use

May 1, 2018, 4:15 am
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Hi Gokturk,

 

The PIXMA MG5751 will use color ink tanks to print colored text. Even if the grayscale option is checked in the printer driver, if the original text is in a color other than black, the PIXMA MG5751 will combine the cyan, magenta and yellow ink tanks together to make a composite black. This is why your color ink cartridges are still being used.

 

To use only the black ink tank, the original text must be black and the paper setting must be set to Plain Paper.

 

 

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