Thanks for prompt response. The software used is as follows:
Using any of these, text and images can be printed separately but not when the text is added on top of the image.
Hi SianiAnni,
The issue that you are experiencing is a little more involved and should be handled by Technical Support. It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
When you try to use a profile for the first time you need to "load" it into Lightroom.
Select the profile dropdown menu, select "Other" and you should get all the installed profiles. Then select the ones you want.
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
Hello.
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Unplug the power from the printer for at least 5-10 minutes.
3. While unplugged, remove any paper from the unit.
4. Double check for any obstructions found in the unit or paper paths.
5. If no obstructions are found, plug the power back in and turn the unit on.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
Hello everybody,
few years ago I bought a MG5650.
I have two laptops, and they don't saw the printer online. It was online, no problem to connect it to the net: just the laptops didn't saw it. I followed the procedure, the printer connected to the net, then, when I arrived to the online printer's list, my laptops didn't see it
Then I did "something", and both they start to see it.
I really don't remember what.
Now, I formatted one of these laptops and... I've the same problem again: it can't see the printer online.
Really, I don't know why. The other laptop can see it without problem. This one don't.
Can you help me?
Thank you
hi just not sure whats happen but my tabs has gone, the print tab on my mx 390 series just gone. Can somebody help not sure whats happening. Not sure why please help
Hello.
Are you able to print from other program?
If not, what errors occur when you are unable to print?
This didn't answer your question or issue? Find more help at Contact Us.
I am unable to print either, in the MX390 quick menu, all the print function tabs are gone but all the others are there. scan, web services,
I am unable to print either.
Hey - I had the same error. Just bought it. I connected it directly with the printer cable and scanning worked fine from there. Not ideal I know, but I have a Mac and just plugged the cable into the docking station. I hope this helps.
Hi SumoCat,
Reinstalling the drivers for the printer may resolve the issue being experienced. The latest drivers for the printer can be downloaded from the Canon USA website here. Should you still experience difficulty after reinstalling the drivers, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
Hi. I have a MG5600 and I can't scan all of a sudden. I'm connected via network not USB. When I set it to scan it says set PC to scan but when I go in to scan on the PC it says I don't have a scanner set up. Searching for one doesn't find any. I'm using windows 10. It's printing fine. Any ideas what I'm doing wrong please? Thanks, Kirsty
Have always loved Canon printers. But this new one, the Mg2770 pixma does something that's crazy-making. You have to manually, get up and go touch the "on" button to wake it up when you want to print. UGH!! My old Canon printer just always snapped to attention and printed when you wanted it to- no matter how long it sat there.
Is there anyway to configure this printer so that it is always "awake" and doesn't need to be manually nudged awake?
Thanks in advance,
Delmar
Hi, Delmar!
Thanks for joining the Canon Community Forum. So that the Community can help you better, we'll need to know which Canon printer model you're using. To date, Canon USA has not introduced a printer with the model number you mentioned. Could you please double-check that for us?
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
Sorry, it's the Mg7720.
Hi again, and thank you for your reply.
We need more information. Is the iunit connected via a network? Is it plugged into a surge protector or directly to the wall outlet? If the unit connected to a network, the port is getting pinged by one of the computers. If it is connected to a surge protector it could be getting a power surge or dip in power causing the unit not to wake up etc. I would suggest unplugging the network cable and plug directly to a wall outlet and see if it wakes up.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
I've been trying to print photo's recently, but they keep coming out miscolored or have lines. I've done multiple deep cleanings and it's still having the issue. How can I fix this?
The first photo is not supposed to be that warm, the man's suit should be black and the wedding dress should be white obviously and the groom and the groomsmen have grey suits on. The second photo is supposed to be black and white, but it has horizontal orangelike lines and it has an overall warmer tone.
Hi:
I have an ImageClass MF8350Cdn that prints blueish lines vertically on pages after it heats up. It will print the first 2 or 3 pages cleanly, then it starts printing pages with vertical lines, colored somewhat blueish. I don't think the issue is toner as I've replaced the cartridges.
Thanks very much for any ideas to fix!
Bob H.
Add mine to the list. Bought Canon MX892 4 years ago. Very lightly used. The machine cannot be powered on.
