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MP Navigator 3.1 for MX870 Printer

September 13, 2019, 4:23 pm
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I cannot for the life of me install the MP Navigator 3.1 scanner software for the MX870 printer.  I have downloaded the appropriate software at least 10 times but when I double click on the .exe file in my Downloads folder, the files are extracted correctly but when an attempt is made to install the files, I get a message saying "An error occurred while the files were being copied." followed immediately by the message "The installation will be canceled"  What is stopping the copying of the extracted files and why can't I install the MP Navigator scanner software.

 

Regards, DonB 

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Re: MP Navigator 3.1 for MX870 Printer

September 14, 2019, 7:48 pm
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I did a clean re-install of Windows 10 and that cured the probllem.

 

Regards, DonB

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Re: Canon MX870 Printer Scanner Message "Set the PC to start scanning"

September 15, 2019, 9:21 am
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Thoughts?  (best guess)

 

You appear to be running Windows 10.  You have attempted to install your printer one or more times, but failed, and have not been able to run the setup or drivers installation to completion.

 

Windows 10 is doing its best to support the device you have connected, but does not appear to have all of its drivers and while some functionalty is present, other functions do not work.

 

Since multiple drivers for the printer exist, telling us you "re-downloaded" the drivers doesn't tell us much. 

 

"Downloading software" will not cause you to "receive an error message indicating that it cannot detect the printer ". 

 

I downloaded both the MP and XPS drivers successfully and saved them to my desktop without issue. 

 

"The printer is connected because I can print with it." 

 

The ability to print a test page or document does not mean your printer is correctly installed. 

 

You haven't given us enough information or back story.

 

Is this a new install?

 

Did the printer work previously and then stop?  (If so, what changed)?   

 

Are you sure the cable you are using to connect it with is not damaged, is of good quality and meets the devices connection requirements? 

 

Are you connecting the printer directly to a USB port, or using a hub, etc?

 

I would suggest removing the printer, uninstalling the drivers and starting over.

 

Per the Quick Start guide, when installing using a USB connection, you do not connect the printer until after the software installation is complete (or until prompted).  You will be notified when to connect and power on the device. 

 

USB Install starts on page 22 

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Re: Canon MX870 Printer Scanner Message "Set the PC to start scanning"

September 15, 2019, 3:03 pm
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Rick,

 

Thanks for trying to point me in the right direction.  I took your advice and uninstalled/reinstalled the main driver to make sure I received the "install complete" message.  Even after doing that, the same problem occurred.  However, I did not give up.  The problem was that the driver I used (mp68-win-mx870-1_06-ea24) did not include the IJ Scan Utility.  The support documents do not tell you that the Utility download is located in the Software section under "MP Navigator EX Ver. 3.15 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP/2000)".  Once I downloaded this fine piece of software, I was back in business. 

 

I hope this helps others who had the same problem.

 

Regards,

TX Tony

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MG3520 Scanning Problem

September 15, 2019, 6:19 pm
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After latest Windows 10 update, MG3520 either won't scan or won't scan multi-page.  Error codes 2, 157, 50 or 2, 157, 201.  Scanner worked fine previously.

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OpenSuse Leap 15.1

September 15, 2019, 6:51 pm
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I am using a Canon Printer  TR8520 All in one Inkjet. I have gone to the website for the drivers. The printer for CNJ2-3-50-1-rpm has been pulled down and loaded as root, it works for the printer; however, the scanner  used to work on Terminal and the error that comes up says "Scangearmp2" is not found.  I looked at the driver information for the ScangearMP2 driver but will not install, am I missing something for getting the Scanner working under the bash Terminal mode?

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IJ scan utility code 5,206,8 "The scanner is not available while in use by another application..."

September 15, 2019, 9:18 pm
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I disconnected the ts8120 to move it--literally--5 feet to the other end of the desk where the computer is located. It's connected with a usb cable. Same cable, same computer. I may have connected it through a different usb port of the computer. Now I'm getting the5,206,8 error. It prints OK. It copies from the scanner to printer. I'm addicted to making copies of documents to pdf; for example, so that I can email them. 

 

Any suggestions?

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Re: IJ scan utility code 5,206,8 "The scanner is not available while in use by another applicat

September 16, 2019, 5:47 am
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Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

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Re: MX922 printing double lines, double characters here and there

September 16, 2019, 9:36 am
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Sure it does, but the real issue is not solved (and probably never will be). I think Canon does not bother solving the problem on these relatively low cost printers. My problem was solved in the end by buying an Epson. Happy now Canon?
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Help printing on 4x6 photo paper - TR8520

September 16, 2019, 9:42 am
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I need some help with what should be a very simple print job.  Not sure if my issue is software or printer-setting related, which is complicating things. 

 

I have an image that is smaller than 4x6 (approx 3 x 5) that I am trying to print on a 4x6 and then simply cut it out by hand.

 

No matter what options I can find to choose and mix/match, the image keeps printing off of part of the 4x6 paper, either off to the side, the top, bottom, etc. etc.

 

I load each 4x6 (up to 15 wasted tries now!) into the back feeder of the TR8520 and Register it to verify I am using 4x6 paper. Then, in Printer Settings, I have tried: portrait, landscape, unchecked boarderless, turned off centering (horizonal and veritcal).  Of course I am selecting 4x6 as the paper size in the printer settings, as well.  I have also tried loading the 4x6 paper into the rear horizontally and vertically. NOTHING will print the whole image centered onto the 4x6! 

 

For what it's worth, I am trying this from the image software GIMP 2.0. I have verified that the canvas and image size are 3x5. I also tried making the canvas 4x6 while keeping the image 3x5, but it didn't help anything.

 

Any thoughts?

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Re: IJ scan utility code 5,206,8 "The scanner is not available while in use by another applicat

September 16, 2019, 11:08 am
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I usually give those details but in this case, since I had the exact code, those are usually specific enough that they will often lead to a solution that isn't specific to the model or OS. In this case I was wrong LOL. So, it's a ts8120 running on Wiindow 10 with all updates current.

 

Thanks.

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Re: MG3520 Scanning Problem

September 16, 2019, 12:28 pm
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Hi carmelin,

 

The errors that you are experiencing are caused by the security software that is active on your computer.

 

Please temporarily disable your security software and attempt to scan again.

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Re: IJ scan utility code 5,206,8 "The scanner is not available while in use by another applicat

September 16, 2019, 12:35 pm
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Hi pwrichcreek,

 

Reinstalling the drivers should resolve this issue.  Please disconnect the USB cable from your TS8120 and then follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  In Control Panel, please click on Uninstall a program.

 

 4.  In the list that appears, please click once on "Canon TS8100 series MP Drivers" and click Uninstall at the top.

 

 5.  Follow the prompts to uninstall.

 

Once the uninstall is completed, please visit this page to download the latest driver:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-series-inkjet/pixma-ts8120-black-wireless-all-in-one-inkjet-printer?tab=drivers_downloads

 

Please click the Select button next to "TS8100 series MP Drivers Ver.1.02 (Windows)" and then the Download button.

 

Once the download is complete, please open/run that downloaded file to reinstall your PIXMA TS8120 on your computer.

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Re: IJ scan utility code 5,206,8 "The scanner is not available while in use by another applicat

September 16, 2019, 7:21 pm
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I had already done several troubleshooting steps and the drivers and other software hadn't changed between the time it was failing and the time is was OK. I decided instead of updating all the software, I'd reboot. After the reboot, it's working fine with pdf's. But there's a problem with scanning photos into jpeg files. I'm going to update all the software and, if the photos scanning still fails, I'll open another question.

 

Well, updating the drivers was a bit scary. You didn't tell me it was going to restart the computer. And you didn't mention that it would display a "Welcome" screen for10 minutes. After which I did a manual hard reboot with the computer power button. Seems a bit expensive to just uninstall a printer driver. Oh, BTW--the restart did not give me an chance to save my work-in-progress.

 

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Canon mp600r print head stuck far right; will not centre when platen lifted...

September 17, 2019, 8:43 am
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Was scanning and suddenly the Canon Utilities etc.wouldn't respond - the Exit or scan again box frozen. Looked at Canon mp600r  to see the 5010 error code flashing

 

Powered down and waited a few minutes. Restored power and hoped the eror would go away; it didn't.

 

Opened (raised tre platen asassembly) to access the innards so as to access the print head at least; that seeming to be one possible problem area according to many posts about this erorr - thoughwhy when only scanning t the time?

 

it will not move from the extreme right to the centre. It's stuck thfar right and so is the error code 5010 flashing away.

 

What to do at this stage.; not wishing to take it to Canon repair centre and likely they will chrge more than a new printer.

 

Help

 

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Re: model of printer

September 17, 2019, 8:57 am
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Hi, Jcastrome!

 

While we were unable to find a listing for serial numbers beginning with "LDAA," we were able to find a listing for "LDA" and it corresponds to the US version of the PIXMA MX360.  You should see "MX360" somewhere on the top or front of your printer.  If you don't see it or if you find something different, we recommend following Patrick's advice above.

 

Hope this helps!

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2 problems: Energy Saver and IPv4 (ImageClass MF269)

September 17, 2019, 10:02 am
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I have two problems with a brand new ImageClass MF269, would appreciate some help.

 

1. The printer goes into "Energy Saver" mode (as evidenced by the green Energy Saver light) and will not print anything until I walk over to the printer and push the button. Is this how the Energy Saver mode is supposed to work? Anyway, I don't ever see an option to turn ES off.

 

2. I often get an "IPv4" error, that the IP address has changed. Why does this keep happening? Is it possible it happens every time mty router is rebooted? Why can the printer automatically obtain an IP address? Or, can I assign a static IP address?

 

thanks in advance,

Nemo

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Maxify MB2720 - Scan to Destination - Separate vLAN

September 17, 2019, 10:25 am
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We have a Maxify MB2720 and are migrating to a new server which facilitates updating the Scan to Destination setup.  The destination file share is set properly, the new server is on a separate vLAN due to security controls (security controls do not inhibit the destination though). 

 

Anyway, the MB2720 is on an IP subnet of 10.0.1.x and the destination scan folder is on a separate subnet of 10.0.10.x.  Accessing the device interface, printing to, etc. work without an issue but scanning to the new destination on a different subnet does not work so well.  Has anyone figured out a work around to scan to a destination not on the same subnet?

 

Michael

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Re: PIXMA mx432 printer not responding - will not print!

September 17, 2019, 10:46 am
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Hi Steph-S

 

Since the scanner driver will work but not the printer, I recommend removing and then reinstalling the driver. First you want to open the control panel on your computer and select View devices and printers. Once you are there, right click on the MX430 series icon and select remove device.

 

Once the icon is removed, please unplug the printers usb cord( you will plug it back in during the install) and then click the following link to download and then run the installer:mp68-win-mx430-1_03-ea24.exe

 

During the install, select usb connection and connect the cord when the message appears. After the printer installs, please try to print again.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Pixma TS9120 Won't Print

September 17, 2019, 11:06 am
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I have installed the program 2 times once from disk and once from online installing program. I have deleted and reloaded MPdrivers as per instruction from Canon site. On computer in the settings/Devices/Printers, it shows the the printer is located and functioning properly. When I try to print from any program, it appears briefly in the Queue window then disappears. The queue tries to connect, but then goes to "Printer not Responding".

I sent a command to the printer to scan and print... It scanned, but didn't print. The window popped up to save it to a folder on my computer, and that worked fine. I am wanting to print directly from computer to printer. I am not wanting to use the wifi or a cell phone. Everything appears to be working except for the PRINT command from the computer. The screen on the printer has 3 icons, i.e., "Copy, Scan, and Print. When I click on the Print icon I get 3 more icons, Memory card, cloud and templates.

When I run the trouble shooter ... On both Windows 10 and the printer ... It comes back ... "Troubleshooting couldn't identify the problem". I am at a loss. HELP!



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