PIxma MG6220 Driver Problem after Windows 10 Creator Update

May 5, 2017, 2:37 pm

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I had this printer since 2012.  I had it set up in wired network environment (connected to my Wifi router).   It had been working through Windows 7 and Windows 10 just fine. But two days ago,  I upgraded to Windows 10 Creator Update.  All of sudden Canon's Auto Scan program stopped working.  After pressing "Scan", it gave the error message:

 

Cannot scan for these reasons:

-Scanner is turned off.

-(If using LAN connection) It is disconnected from LAN.

-(If using wirelss LAN connection) Signal strength is poor due to obstructions.

-Netowrk connection is prohibited by security software.

-Difference scanner on the network is selected.

 

Please check and try again.  Code: 5,157,61

 

I know all of above reasons do not apply because my networking and hardware environments remain the same.  

 

I went to Windows Setting -> Printers & Scanners. I tried to print a test page.  It didn't work.  So I remove the device.  I went to Canon official site to downloaded the latest driver "MG6200 series MP Driver Ver. 1.02" and installed again.  Then I tried to print he test page.  Unfortunately, it still failed.  Auto Scan program still threw the same complaint. 

 

I guess the driver is not compatible with the new Windows Update.  I removed the device again from Windows Setting. Then just let Windows to search printer and install driver.  It automatically installed WS version driver.  This driver works with Windows Scan App, but still not with Auto Scan program.  

 

Does anyone have the same issue?

 

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Re: Error Message is saying "Type of print head in incorrect. Install correct print head

May 5, 2017, 8:06 pm

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How to solve my canon pixma MG5570 series always come out printhead error when I turn onthe printer, the canon logo appear then nothing after that "error "

Re: Error Message is saying "Type of print head in incorrect. Install correct print head

May 5, 2017, 8:10 pm

≫ Next: Re: Error Code B200

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Hello Chinyikhong,

 

Thank you for reaching out to Canon USA!

 

We suggest reaching out to our US-based technical support team for further troubleshooting. They're available by phone during the week at 1-800-OK-CANON (800-652-2666) from 10am to 10pm (ET), or anytime by email at http://Canon.us/ContactCF 

 

We look forward to hearing from you soon!

Re: Error Code B200

May 6, 2017, 10:09 am

≫ Next: Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

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Hey guys,

 

I'm letting the ink head dry.  This was first time I got B200 error.

 

You say alternate between on and home?  Where is home button?  I don't see anything on panel that says home?  Sorry if I'm being stupid.  

 

Thank you.

 

Karen

 

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

May 6, 2017, 11:59 am

≫ Next: Re: how do I print in black without using my color ink on my pixma mx 922 printer?

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I have same problem. Tried all suggestions given here... none works..cant even get anyone by phone as its a Saturday!!!!

Re: how do I print in black without using my color ink on my pixma mx 922 printer?

May 6, 2017, 2:51 pm

≫ Next: Re: how do I print in black without using my color ink on my pixma mx 922 printer?

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> 4.  Click on the Maintenance tab at the top.

> 5.  Click on the Ink Cartridge Settings button.

> 6.  Change to Black Only.

 

Hi, 

 

I have a Windows 10 OS and have MX920 Series Printer Driver installed for my MX922 printer.  Driver version is 2.65.

 

Under Maintenance tab I do NOT find  the 'Ink Cartridge Settings' button at all.

 

Please advise.

 

 

Also, is it true Duplex printing will use color cartridges?  This is just very odd.  There is no relation between duplex printing and color ink cartridge.

 

 

 

Re: how do I print in black without using my color ink on my pixma mx 922 printer?

May 7, 2017, 3:13 am

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Hi kentk7,

 

The pigment black ink takes longer to dry on the paper than the dyed based color inks.

 

The reason why your PIXMA MX922 uses color ink to print black during the duplex printing process is so that the ink does not smear on the page as it is fed back into the printer to print on the reverse side.

 

You are correct, there isn't an "Ink Cartridge Settings" button in the Maintenance tab of the PIXMA MX922's printer driver.

 

If you are looking to print using only the black ink tank, the original text must be black and the paper setting must be set to Plain Paper (non-duplex printing).

 

Re: My Image Garden Software for Canon TS8040

May 7, 2017, 7:37 am

≫ Next: error message-contact service center

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Whenever I click on the My Image Garden program for the subject product, I get the following error message:

 

Canon My ImageGarden has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

 

Not able to scan and print from any of these icons...

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error message-contact service center

May 7, 2017, 8:26 am

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My printer is PIXMA MX892.  It is connected to computer by usb cable.  I have Windows 10. 

Re: error message-contact service center

May 7, 2017, 8:56 am

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Hi oltymer,

 

What is the error code that is displayed at the top of the LCD of your PIXMA MX892?

Computer won't recognize MX320

May 7, 2017, 12:21 pm

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I've had my printer a while, printed just fine with this setup (Lenovo laptop running Windows 8.1, all updates installed), and not encountered this issue before. Suddenly (after no setup changes), with the USB cable plugged in and the printer switched on, my computer still will not acknowledge the printer is plugged in. I have tried restarting my computer and the printer. I have tried multiple USB ports. I have tried two different USB printer cables - still nothing. I am at a loss. Any ideas?

Re: error message-contact service center

May 7, 2017, 3:40 pm

≫ Next: lide 110 with grayish image on scanned documents

≪ Previous: Computer won't recognize MX320

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In response to Patrick, the error code is B200.

lide 110 with grayish image on scanned documents

May 7, 2017, 6:41 pm

≫ Next: MX926 black vertical lines wavy, letters print double lines

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hi, please help me i have canon lide 110 there is grayish image on my scan. i have cleaned the glass but still there is grayish image appearing on my scan. Below is the sample image. Thanks you for helping.

MX926 black vertical lines wavy, letters print double lines

May 7, 2017, 7:26 pm

≫ Next: 2 PIXMA MX922 printers; the same old error message 6000

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My MX926 prints black text blurry (double lines), and wavy vertical lines on a table, but colour is clear and crisp.

I have aligned heads both manually and automatically. Done head cleaning and deep cleaning. I have cleanet the encoder strip several times. But nothing has made any difference. Here  is part of the head alignment printout.

Here is part of a table in black and colour.

 

What can I do to fix this problem?

2 PIXMA MX922 printers; the same old error message 6000

May 7, 2017, 7:38 pm

≫ Next: Background not printing

≪ Previous: MX926 black vertical lines wavy, letters print double lines

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I received my refurbished PIXMA MX922 printer, serial #AEWS71102, as a replacement for a printer I bought in April (serial #AEYH44826).  After working well for two weeks, the first printer continuously displayed an error message 6000 that could not be corrected by means suggested by Canon support.  The refurbished scanner was sent, and it arrived on May 2, 2017.  I have been out of town, and did not have any opportunity to connect the new printer to my PC, according to the instructions with the printer, until today (May 7).

 

Unfortunately, the replacement printer does not work.  After loading the special paper needed for print head alignment, there was no ink deposited on the paper and the machine displayed error message 2500.  Per the displayed instructions, I deactivated and unplugged the printer, reloaded the paper, and then restarted after reinserting the plug into the outlet.  The printer then displayed error message 6000 without performing any other function.  I shut down the printer and unplugged it.  I then checked the print head, which was seated, though the lights that signify the ink cartridges are locked into place no longer light (despite lighting when the ink cartridges were first installed).  I removed the ink cartridges and reinstalled, but that had no effect after restarting the printer.  Despite going through those steps, it continues to display error message 6000.

 

After a very brief lifespan, my original printer failed, and, now, the replacement has failed with the same error message 6000. To put it mildly, I am unhappy to now be in possession of two non-functioning PIXMA MX922 printers.  This is not the type of quality I expect from a reputable name, such as Canon. 

 

I am open to suggestions.

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Background not printing

May 8, 2017, 1:23 am

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I have acquired a MG3100 printer, and am trying to print some flyers which have text on top of an image. I have tried several file formats - .odt, .docx, .doc, .jpg and .pdf, but using this printer the background is never printed, although I can print the background image on its own. A friend has successfully printed the flyer, complete with background, using a different printer. 

Is this a problem with the printer?

 

Re: Computer won't recognize MX320

May 8, 2017, 2:13 am

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≪ Previous: Background not printing

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Hi storyangel,

 

If you have the printer plugged into a surge protector, please try plugging it directly into a wall outlet to see if this will resolve the issue.  Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: error message-contact service center

May 8, 2017, 2:19 am

≫ Next: Re: MX926 black vertical lines wavy, letters print double lines

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Hi oltymer,

 

The B200 error is an error that will require servicing; we ask that you please contact a Canon technical support representative here to obtain your servicing options.  A representative will be happy to assist you free of charge.

Re: MX926 black vertical lines wavy, letters print double lines

May 8, 2017, 2:36 am

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Hi GES,

 

Please try removing and reseating the ink tanks and print head in the printer by following the steps shown here, then perform a print head alignment again.  Should the issue continue, the printer may require servicing.  

 

The PIXMA MX926 is a model that is not supported by our team here at Canon USA; please click here and select the country or region closest to you to locate the Canon support team for your location and to obtain servicing options.

Re: Background not printing

May 8, 2017, 5:49 am

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Hi, SianiAnni!

Thanks for joining the Canon Community Forum!  Canon printers print whatever the computer sends over, and they don't make any distinction between foreground and background images.  So that the Community can help you better, we need to know exactly which apps you're attempting to print from.  Please also let us know whether you've verified that the printer is able to print with both black and color ink.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!