did not help. can't get the printerhead installed. when the printerhead is in it's receptapcle it makes a squeaking noise and then a bunch of errors. I have removed it and rpted the operation several times. also, when the printerhead is on the ink cartridges won't go in, so it's obviosly not locked in position. I am really sick of this. I bought a brand new printer, which was broken and rcved in exchange a rebuilt, used printer with missing parts. Cannon needs to fix this!!
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