Hello.
Try the following to see if we can resolve your issue:
1. Close all programs that are open.
2. Click Start and open the Control Panel.
3. Open Printers or Devices and Printers.
4. Right-click the icon for the printer and choose Preferences or Printing Preferences.
5. In the Main tab, click the 'Defaults' button at the bottom.
6. Repeat this for each tab in the Preferences menu.
7. Click Apply and OK.
Once this has been done, try printing to test the adjustment.
If you continue to have difficulties, find more help at Contact Us.