Hi JohnJ_,
To try and resolve the error, please remove all of the ink tanks and print head from the printer, then reseat them by following the steps located here. Next, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error persists, the pinter will require servicing. We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) to obtain your servicing options. There is no charge for this call.